Robot Lawyer LISA’s flagship newsletter

Posted on September 3rd, 2017 by Chrissie Lightfoot

Robot Lawyer LISA’s flagship newsletter is positively sizzling with NEW #Robot romances, #AI tools & #Business goodies

“Welcome from the CEO, Chrissie Lightfoot.

As this is the first Robot Lawyer LISA newsletter I am delighted and privileged to write on behalf of all of us here at team LISA and say a warm “HELLO and WELCOME!”Read more here

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World’s first Bot to Bot relationship

Posted on August 31st, 2017 by Chrissie Lightfoot

Press Release: Digital legal services link up to offer clients even more choice

Two pioneering providers of legal support have teamed up to give consumers and businesses even more choice when looking for services online.

Robot Lawyer LISA and Clerksroom BillyBot are at the cutting edge of digital law services, using emerging technologies to aid users looking for time critical and quality legal insight.

The collaboration will see both platforms have a brand presence on each other’s websites, as well as ongoing joint marketing campaigns between the pair.

This partnership between LISA and BillyBot marks possibly the first ‘robot relationship’ between two innovative legal bot solutions providers.

Chrissie Lightfoot, CEO and co-founder of Robot Lawyer LISA, said: “From day one we have been focused on making access to legal services cost effective, time saving and transparent for consumers and businesses to acquire their legal needs by using technology wherever possible in the first instance before moving on to garner human lawyer support, if at all necessary or desired. That’s why we developed Robot Lawyer LISA.

Today we are delighted to reveal with this announcement the bigger picture in relation to our vision to bring together the right AI solutions and partnerships under the Robot Lawyer LISA website portal and brand to fundamentally change the way the average person can achieve affordable self-help, self-serve access to quality legal insight, documentation and advice.

“This is especially important now, as people who are using LISA have made suggestions with regard to additional AI tools they would find useful and as a result we are now developing a suite of property tools that will be released shortly. We are working hard to make sure that users have plenty of resources at their disposal to support them as they create these documents, as well as the opportunity to use the services of human lawyers too.

“Not only will this partnership mean they are able to protect themselves with LISA’s free NDA tool and purchase a variety of other tools in due course, but they’ll also be able to source quality legal advice direct from human solicitors who programmed LISA and direct from human barristers through the use and help of BillyBot leading to Clerksroom’s extensive barrister pool throughout England & Wales.

“While law can be complicated, giving people access to the most basic of legal services and insight need not be if the first step is to use tech tools and virtual assistants wherever possible. Inevitably where users of such tools then wish to seek out assistance or representation from a solicitor or barrister we aim to make it as simple as possible for the public to do this also.”

LISA, the world’s first impartial robot lawyer, is a hybrid human and machine system, knowledge engineered with legal reasoning, insight and judgment in a commercial context built in. LISA’s AI tools are powered by Neota Logic’s AI platform technology, and are developed with decades of human legal knowledge and experience.

LISA is fast and easy to use, allowing those without legal expertise to get to the heart of the matter and come to an agreement quickly. The free flagship NDA tool enables users to create a bespoke, legally binding non-disclosure agreement in less than 15 minutes between themselves.

Stephen Ward, MD and co-founder of Clerksroom said: “We’ve been hearing rumours about Billy Bot and robot LISA for quite some time now, but we’re delighted that they’ve finally decided to make it official. People say office romances don’t last, however we’re looking forward to potentially the first bot wedding in a few years’ time!”

Clerksroom provides advice, representation and mediation services across England & Wales for lawyers and non-lawyers. They help lay clients find barristers, allowing them to work together, providing true access to first rate legal advice and representation through the traditional chambers route or via the innovative public access portal for non-lawyers.

Billy Bot is a junior clerk robot that has been programmed to help users find the right barrister or mediator for their legal problems, offer a quote, check the barrister’s diary, book the hearing into the diary if accepted, send acknowledgement letters and confirm the terms agreed. Billy Bot is currently in training and working with other legal software suppliers to offer a broad range of services. Working with LISA is one step towards an ever growing API library.

To find out more about the relationship, visit and



About LISA

LISA is the world’s first impartial robot lawyer. LISA’s AI technology enables you to create legally binding agreements with another party, together, helping you both find a middle ground as quickly and cost effectively as possible. Whereas a human lawyer cannot advise or act for both sides when creating an agreement, LISA’s machine impartiality means she can save both you and the counter-party time and money.

It doesn’t matter whether you’re a consumer, an entrepreneur, a start-up, a small or medium-sized enterprise or a large corporation. LISA levels the playing field and allows you or your business to:

  • Understand the key legal and commercial principles underlying your legal problems, which need to be considered by you and the receiver.
  • Find the middle ground for you and the receiver, while offering guidance to help you move forward without the costly interference of a human lawyer.
  • Get your basic legal questions answered, documents drafted and an agreement achieved on terms that are fair and reasonable for both sides.
  • Assess whether you fall within the law or outside.

About Chrissie

Chrissie Lightfoot studied her first degree in Leisure & Business at Leeds Becket University and then went on to do a Masters degree in Law at Sheffield Law School.

She trained as a corporate solicitor at Lee & Priestly LLP law firm in Leeds (now merged with Lupton Fawcett LLP). In 2009, she left the firm and became a legal futurist, founding Entrepreneur Lawyer and working from a makeshift office in her apartment in Leeds. Entrepreneur Lawyer helps lawyers, entrepreneurs and technologists future-proof their careers and businesses. Subsequently she has become one of the world’s top women futurists, an in-demand global keynote speaker, writer, author, consultant and advisor around topics such as the impact of AI and robots in society and law, as well as marketing and branding.

Chrissie lives and works between Harrogate, Leeds, Ripon and London.

For more information contact Chrissie Lightfoot:


M: 07793 510104

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Robot Lawyers – The next legal frontier

Posted on July 28th, 2017 by Chrissie Lightfoot

This article was first published in ITProPortal 25th July 2017 and is reproduced here in its original form:

Artificial intelligence will transform the way lawyers do business.

“What’s the next legal frontier?”

When you’re a legal futurist it’s a question you hear on a frequent basis. When and where are technology and the practice of law next going to collide with one another, and what are the implications for those in the legal profession, for business and for the man on the street?

In the past this sort of question may have given me pause for thought. After all, as Peter Drucker once said: “Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window”. Thankfully you don’t have to look too far back to see where it has already intersected or down the road to see where the tech and law are going to cross paths in the future. Over the next few years we’re going to witness the rise of fully automated intelligent legal services that will become mainstream. As a prelude to this, we’re going to experience a range of robot lawyers that will fundamentally change the way the average person can have affordable self-help, self-serve access to quality legal insight and documentation. This is happening now.

That may not come as too much of a surprise. Artificial intelligence and robots are becoming an increasingly familiar fixture in our day-to-day lives, both at home thanks to tools such as Amazon Alexa and Google Home, as well as in the workplace. No industry is insulated from this change, even the legal world. Spend a few minutes browsing the internet and you’ll soon discover that there are already robot lawyers that are out there changing the way ordinary people interact with legal services.

I strongly believe that this technology is going to benefit consumers, businesses and law firms. That’s why we developed LISA, the world’s first impartial and unbiased AI-powered robot lawyer that provides objective support, delivers bespoke, legally sound non-disclosure agreements (NDAs) at absolutely no cost for users on opposite sides of a legal matter to self-help together; negating two sets of human lawyers ergo two sets of time and cost. The reception since launch in April from around the globe has shown us that this is a service the business world and consumers have been crying out for, and that the robot lawyer revolution is only just beginning.

But why are tools like LISA gaining traction among businesses and consumers? AI-powered lawyers are changing the way that businesses are protected and legally supported. At the moment there are a lot of people who are so alienated by the impenetrable nature of the legal world and human lawyer behaviour that they’re not seeking any sort of protection. It should be obvious to everyone within the profession that while law is complicated, giving the consumer access to the most basic of legal services and insight need not be.

Understanding how we create pathways for consumers to protect themselves opens up a world of opportunity for firms. Access to these sort of services is particularly problematic for small business owners, for entrepreneurs, whether they’re young students, seasoned or serial, and for burgeoning startups. These people need quality basic legal knowledge, insight, guidance and support to progress their ideas. However, they often find themselves in situations where lack of time and money makes liaising with legal experts to acquire insight and to get these documents in place more stressful than it really should be. The result? This ‘latent legal buyer in need’ goes to ground.

It’s impossible to know the true scale of the latent legal buyer market, but studies show that in the USA 80% of businesspeople don’t use a human lawyer. In the UK, 54% of all SMEs and 33% of consumers muddle on unrepresented. In addition to time and cost, individuals in this situation often point to the lack of availability and inconvenience when it comes to accessing these services, legalese and a desire for independence as to why they go it alone. The result of all this? A lot of self-made hacked together inadequate documents that don’t offer businesses and individuals the protection they sorely need. That template confidentiality agreement, delivered as a form for you to fill in, purchased from the shelves of your local retail store, can be out of date, or maybe you use basic document automation processes online discovered when searching after a long day of client and investor meetings, which lacks human lawyer guidance and legal insight? I’m sorry to say it’s probably not worth the paper it’s written on.

Despite this, the legal profession is booming. How can that be if people are actively avoiding going to see lawyers in the numbers they are? Well, that’s because time spent creating documentation like NDAs can be spent much better elsewhere. This is an essential legal service, something which law firms will always provide, however it requires manpower which is time consuming to churn out these basic legal agreements.

Going forward in order to provide legal value to disgruntled consumers and businesses that currently use human lawyers, and solve the problem of the legally unrepresented, underserved and neglected, the answer lies in solutions like LISA; a hybrid human and machine system knowledge engineered with reasoning, insight and judgment built in.

Technical products and services in the form of robot lawyers like LISA are available at all hours, intelligent, fast, free and insightful in a commercial and consumer context. They use decades of human legal knowledge, intelligence and experience, are easy to use for the uninitiated who can cut straight to the heart of a legal matter and come to an agreement as quickly possible. They are going to be vital, not only for hard working entrepreneurs, but the legal professional with a pile of work on his or her desk.

LISA is also working with the next generation of lawyers to make sure that they’re prepared for the impact of emerging technology on their profession. We’re delighted to have been able to team up with the University of Westminster and its Law School, one of the leading institutions in the UK in the field of technology and the law. This partnership will help their students understand how AI-powered solutions like LISA work and how they as lawyers can best use them.

This doesn’t end at NDAs by the way. Tomorrow’s legal practitioners and entrepreneurial legal service providers are going to be able to intelligently automate a lot more than they already are currently due to the variety of technologies available ranging from the rudimentary to the highly sophisticated. Examples include chatbots, robotic automation systems, expert systems, cognitive computing and machine learning tools. All have their value when deployed and used by consumers, ‘solopreneurs’ or multi-national conglomerates.

But what makes them useful in solving real problems for consumers and businesses just as LISA does, resides in the imagination of the new legal service creators in how they use these technologies and their willingness and ability to go there.

In addition to LISA’s technology, which is powered by Neota Logic’s AI platform, the chatbot technologies used by LawBot-X, DoNotPay and other services have demonstrated just how powerful existing and emerging technology is going to be in shaping the future of not just the legal industry, but every area of society.

LawBot-X, DoNotPay and LISA all offer entirely different yet complimentary services to many people who truly need a variety of legal services that were not possible at such reach or scale with omnipresent allure.

In the next few months, the team at LISA plan to reveal new partnerships and a range of new AI tools for students, businesses and consumers. The technology is here to bridge the gap between people who don’t have the resource to afford time critical and quality legal insight from human lawyers, and a legal industry that would much rather spend its time looking at the bigger picture. Preparing the profession and industry for this dramatic change, and ensuring that it is ready to engage with this technology in a way that is beneficial to business, is the next major challenge.

We’re up for it at Robot Lawyer LISA. Are you?

Author: Chrissie Lightfoot, one of the world’s top female futurists, legal futurist, keynote speaker, consultant, legaltech investor, author of best-seller The Naked Lawyer, Tomorrow’s Naked Lawyer (impact of AI and robots in society and law), founder and CEO of EntrepreneurLawyer, co-founder and CEO of Robot Lawyer LISA.





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What Will Be Hot In 2017?

Posted on February 9th, 2017 by Chrissie Lightfoot

This is the full version of my predictions and insights published in an edited format in Legal IT Today #16 on 20th Dec 2016…


1      In your field of expertise, what do you believe will be the most important trend in 2017?

I can envisage the most important trend in 2017 will be an increasing number of imaginative new AI Apps and bots deployed into the legal ecosystem by existing legal providers (lawyers and law firms) and new entrants to the legal market (entrepreneurial new ventures, legal tech geeks and/or students), in a whole range of fields of law for both commercial reasons and ‘social good’ intent. Invariably, imaginative legal provider business models which are far removed from the traditional law firm business model, will expand.

These algorithmic AI Apps and Bots are much cheaper and faster to create, develop, deploy and take to market than traditional and/or blue chip vendor technologies, therefore I predict a proliferation of these kinds of new services and products meaning many businesses and consumers will reap the benefit of enjoying ‘machine and human’ legal services and products for the very first time.

Robot lawyers will be the catalyst that opens up the latent legal market. The trend will be for many of these new AI App and bot providers to deliver access to legal services by helping to open up the latent legal buyer market and serve the excluded majority – those 80% of businessmen and women in the USA, 54% of all SMEs and 33% of consumers in the UK, and the ‘unknown’ marginalised number of people in other countries across the world who do not use a human lawyer because of the many well documented and reported prohibitive reasons.

New, improved, high quality, cost effective and time efficient AI App and Bot legal services and products which empower people to ‘help themselves’ will be warmly received by legal buyers as they will go where no human lawyer has gone before, thereby activating a dormant area for the benefit of lawyers / the legal profession and the legal buyer, that is, the latent legal market buyer.

According to the LSB in the UK, there is a £5bn latent legal services market in the UK alone, which is untapped due to consumers and businesses resisting using a human lawyer when they need one. Collectively, lawyers, entrepreneurs and social activists will begin to unlock this market in 2017.

As new legal buyers, and existing legal buyers, become more comfortable engaging with machine lawyers (AI Apps, bots, Robot Lawyers) and therefore human lawyers (as users of AI Apps and bots etc will need more advanced, delicate, sensitive and complex legal matters to be handled by a human lawyer), more people will begin to engage with (and turn to) human lawyers a great deal more for legal work as the law expands.

Albeit many providers will use AI Apps and Bots as marketing bait to fuel more complex and high value legal work to be done by human lawyers, some providers will develop AI Lawyer Robots that produce sophisticated outcomes in the form of intelligent assessments and high end documents; replacing the need for the human lawyer entirely for basic legal support / documents / advice etc.

2      One of the hottest topics in 2016 was Artificial Intelligence. When do you think AI will significantly change the market for legal services?

In 2017. Globally. It will be much sooner than many futurists, gurus, experts and consultants predict for the reasons I shared earlier. It won’t be 18 months, two, three, five or ten years from now. AI is already beginning to change the market in the UK, USA, Canada, Europe, Australia and South America, albeit in a tiny way in 2016. However, I predict 2017 will be a launch pad year when lawyers, suppliers and buyers will experience a notable shift in the way robot lawyers support and replace human lawyers, particularly in serving those people who have never accessed legal services and/or had that privilege before.

3      Legaltech startups dominated the news in 2016. Will they start becoming a threat to traditional vendors in 2017?

In relation to the legaltech startups that I am aware of, I would say that many of them could actually complement traditional vendors and would in fact enhance the overall service offering. In 2017 I would hope that the new legal startups (with their advanced technology) and traditional vendors (with their entrenched relationships) will collaborate and come together to provide a more complete service for law firms and/or direct to the legal buyer. Many of the new legal start-up products and services could plug into some existing vendor technology. Surely, this an opportunity and benefit for all, not a threat?


Curious to know more about Robot Lawyer LISA? Read all about LISA here and here. Follow LISA on twitter @RobotLawyerLISA

Author: Chrissie Lightfoot. One of the World’s Top Female Futurists; entrepreneur, legal futurist, legaltech investor, international keynote speaker, author, consultant, legal and business commentator (quoted periodically in The Times), solicitor (non-practising):

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AI Lawyer Martini: law law land shaken

Posted on January 26th, 2017 by Chrissie Lightfoot

As the Global Legal Post reported today that the Law Society urges firms to harness the power of automation, the following article was the cover story published in the Leeds & Yorkshire Lawyer (the official journal of Leeds Law Society) titled AI and the rise of the robot on 20th December 2016 and is reproduced with kind permission. I was delighted to be interviewed and share some of my thoughts about AI in the legal eco-system and the benefits for lawyers, entrepreneurs, business people and consumers…

Artificial intelligence (AI) is slowly changing how law firms work. Should lawyers be worried about their futures?

Technology has been forcing subtle changes to the practice of law for decades now. Whether lawyers have welcomed all of the alterations to the way in which they work has almost been immaterial. They have had to adapt to the digital age and the very different app and device-led client expectations that have come with it.

With the growth in artificial intelligence (AI) however, we could be on the cusp of a new jump in technological development. A leap so profound that it could eliminate the need for a living breathing person to deal with some aspects of legal work.

Sounds too sci-fi ? Well, earlier this year, the chief executive of the Law Society, Catherine Dixon, gave a talk on the very subject, proving that those in the mainstream now take AI seriously.

Delivering a keynote address at the International Bar Association conference in Washington DC, Dixon talked about how lawyers needed to prepare for the increasing presence of AI. She told delegates that, on a worldwide scale, at least 22 fi rms were now making use of AI in their day-to-day operations, nine of which are based in the UK.

That number however, could be higher. As Dixon pointed out in her talk, there may be firms that use this type of technology who have not made it public. Others may still be in the testing and pilot phase. What was clear, she said, was that the legal market had now moved beyond the early adopter phase and was seeing a broader use of AI.

She chose to highlight four areas where AI was helping firms to improve their client services. The first is a software tool called KIRA which identifies relevant information from contracts. It is used for tasks such as due diligence and general commercial compliance.

The second was a system that uses natural language processing and machine learning to gain insights from large amounts of unstructured data. It provides citationsand suggests topical reading from a variety of sources more quickly and comprehensively than ever before, leading to better advice and faster problem solving. IBM has one popular tool, called Watson.

The third was Luminance, a piece of software that automatically reads and understands hundreds of pages of detailed and complex legal documents every minute. And the fourth was a tool developed by companies such as ThoughtRiver, called Technology-assisted review (TAR). This is used by firms in litigation for electronic disclosure in many jurisdictions – including the US, Ireland and England and Wales.

In use

One of the areas of legal work which could see an acceleration in the use of AI is personal injury claims, according to Mark Hewitt, managing director at software provider Rebmark. He says that pressures on fees could well drive its adoption faster than in other areas of legal work.

“AI can speed up the more laborious aspects of handling an injury case – like telling a lawyer which pages of medical records contain references to pain, spine, or similar groups of words so as not to miss anything,” says Hewitt.

“AI could also be used to evaluate medical outcomes on a scale that ensures expert opinions are so statistically accurate that challenges to their conclusions become futile. AI could then read the pleadings from each side and predict the outcome based on results of other cases while accounting for litigation risk.”

“In the future, could agreed compensation be based on data from other cases evaluated by AI in a fraction of a second? Once investigations and evidence gathering are complete, could the outcome be predicted by a machine?”

Before AI is put to such use however, a number of perimeters need to be agreed and established, says Roy Russell, CEO of Ascertus, a company that provides information and software solutions to law firms.

“Undoubtedly, AI offers tremendous potential and some large law firms have launched initiatives to leverage the technology,” he says.

“However, there’s a significant amount of work to be done in defining the ethical and legal boundaries for AI, before the technology can truly be utilised for delivering legal services to clients with minimal human involvement. Until then, in 2017 and perhaps for a few more years yet, we will continue to see incremental innovative efforts to leverage the technology, but in the vein of commoditisation – similar to what we have seen in the last 12 months.”

Say hello to LISA

But the dawn of fully automated legal services may be closer than Russell imagines, according to one former lawyer and legal futurist, Chrissie Lightfoot.

The Yorkshire-based Lightfoot, who has written and spoken extensively about technology and its impact on the role of tomorrow’s lawyer, has co-developed a lawyer robot with Adam Duthie, the managing partner at Duthie & Co, a niche corporate firm in London.

Lightfoot calls the robot LISA, short for legal intelligence support assistant and, to start with, is offering it for free to small businesses in the UK.

The robot, operating as an app, will at first help entrepreneurs to draw up non-disclosure agreements (NDAs) and is designed to eliminate lawyers from tasks where both sides can work together. Lightfoot explains that LISA is initially being used as a tool to encourage entrepreneurs and business owners to take legal advice when they might otherwise be deterred by a perception of prohibitive law fees. It will draft basic NDAs for both sides in a deal, which, according to Lightfoot, would normally cost each party up to £500 if left in the hands of a traditional lawyer.

“LISA is going where no human lawyer has gone before in the hope of activating a dormant area for the benefit of the legal profession and the legal buyer,” she says.

“According to the LSB, there is a £5 billion latent legal services market which is untapped due to consumers and businesses resisting using a lawyer when they need one. Collectively we can unlock this market. Lawyers [can] let the technology deal with the basic legal needs for this unmet need and use it as a marketing tool and new lead generator. [Then they can] focus on achieving the higher value cerebral work they actually enjoy and can charge a premium for.”

Lightfoot calls LISA an “AI lawyer martini”. Available anywhere, at any time, and on any day, she says it is accurate and intuitive, incredibly fast, impartial and above all, inclusive.

“It’s the world’s first truly AI Lawyer that helps both sides of a legal matter, at the same time,” she explains.

“No longer will many citizens around the world be excluded from basic legal help that will help them move on to greater things in business and life.

“I always get asked, ‘What do you think is the next big thing in the legal world? The answer is this. Robot lawyers like LISA.”

Losing human jobs?

Lightfoot is adamant, however, that LISA is not going to consign human practitioners to the dustbin of history. Complicated legal problems and agreements will still need the human touch, she says.

In her talk in Washington DC, Dixon addressed the same fear, saying that concerns have been raised about job automation in the legal services sector. She juxtaposed research by Deloitte with that carried out by the Warwick Institute for Employment Research. The former said that about 114,000 jobs were likely to become automated in the next 20 years due to AI in England and Wales.

Warwick countered this by estimating that 25,000 extra workers would be needed in the legal activities sector between 2015 and 2020.

The evidence, therefore was inconclusive, said Dixon who also stressed that the picture was much more complex than the media headlines suggested.

“AI will never replace the need for lawyers in PI and clinical negligence law, something we’re keen to stress,” says Hewitt.

“We’re not replacing lawyers, but developing software to make your job easier and more profitable. The human side of a lawyer’s role in a serious injury claim is what most do the job for. For claimant lawyers, making a difference isn’t all about the level of damages secured, but about helping an individual through a traumatic time in their life.

“This requires empathy. And trust.”


Curious to know more about LISA? Read all about LISA here and here.

LISA’s AI support, talent, service and products are the result of the combined AI platform of Neota Logic, the legal intelligence of Adam Duthie of Duthie & Co LLP, and the creativity, imagination, commercial knowledge, experience and vision of yours truly, Chrissie Lightfoot, Co-founder, Robot Lawyer LISA.

Follow LISA on twitter @RobotLawyerLISA

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AI? Not worth the paper it’s written on…

Posted on December 7th, 2016 by Chrissie Lightfoot

This article was written by me and published in The Huffington Post on 7th Dec 2016 with the title “Not worth the paper it’s written on…”, and is reproduced with kind permission:

Innovation and bright legal minds working together to clean up, reinvigorate and unlock the multi-billion latent legal market for consumers and entrepreneurs.

Every day there is a new revelation in the media about how AI and robots are increasingly affecting change in our daily lives. However very little is written about how as entrepreneurs we could benefit directly from professional services using AI to help us to start, develop and grow our business.

So it’s exciting for me, as an ‘entrepreneur lawyer’ to throw a spotlight on the legal sector where some standard services are now being executed by AI and/or robots (intelligent machines) instead of a human lawyer.

The sector is displaying encouraging trends where increasing numbers of new AI Apps and Bots are being deployed by lawyers, law firms and new entrants to the legal market, often free of charge and helping to engage and protect a latent consumer market and empower the SME business market.

On the consumer side one of the biggest successes reported so far is ‘Do Not Pay’, a bot created by Stanford student Joshua Browder at the start of 2016 to help people appeal parking fines. Recently in the UK, 4 Cambridge students created ‘LawBot’ which conveys insight and advice for victims of crime. On the other side of the world there’s Robot Lawyers Australia where consumers can avail of free services relating to minor offences.

The market is simmering across the global legal spectrum in the ‘social good’ realm but I envisage it’s about to kick-off positively for entrepreneurs. Robot Lawyer LISA – the ‘Legal Intelligence Support Assistant’ – was unleashed a fortnight ago. LISA initially generates free NDAs (confidentiality agreements) for entrepreneurs, business owners and consumers.

LISA can help you:

  • Get your basic legal questions answered and documents drafted and an agreement achieved on terms that are fair and reasonable for both sides;
  • Find the middle ground for you and ‘the other side’ through guidance to help you move forward without the costly interference of a human lawyer on each side; and
  • Assess whether you fall within the law or outside.

It’s sometimes said that “NDA’s aren’t worth the paper they are written on.” But you and I need legally watertight documentation rather than 3rd party NDA documents or free downloaded templates that do not secure our ideas nor help our businesses grow. The idea that free, human lawyer equivalent, high quality, cost & time effective AI App and Bot legal services and products like LISA, LawBot, DoNotPay etc help us ‘help ourselves’ is coming to fruition, and here to stay.

I predict a proliferation of these kinds of new legal services and products. These innovations in the legal sector should be embraced by all sides, showing the benefits to each stakeholder, from the lawyer through consumer and to the entrepreneur.

Author: Chrissie Lightfoot, one of the World’s Top Women Futurists.
CEO AI Tech Support Ltd & CEO Entrepreneur Lawyer Ltd

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How the gig economy has changed entrepreneurship

Posted on November 27th, 2016 by Chrissie Lightfoot

This is a guest post by Javier Gázquez

When it comes to business, the gig economy is nothing new. Even before the advent of the internet, short-term contracts, independent workers and brief engagements were commonplace. But it can’t be denied that the internet has opened up a whole new world of possibilities to those entrepreneurs and service providers who make their living on short-term partnerships. What’s more, with the right tools at their disposals, those working within the gig economy can now scale up and expand their business with minimal fuss.

Growing trends in the gig economy

As of 2016, it’s estimated that around a quarter of all workers in the US are engaged with the gig economy as their main source of income. By the turn of the next decade, this figure is set to more than double. In the European Union, there was a 45% increase in the number of independent workers from 2012 to 2013. These trends can’t be ignored, and as more and more individuals turn to the internet to connect with potential clients and income avenues, it’s a trend that will only continue.

It’s not just your everyday freelance who is working with the gig economy however. From content writers to link masters, ecommerce business to game developers, the internet serves as the perfect venue for engaging with and building business. For many of these individuals, the gig economy, with all its boons and drawbacks, is the norm.

A rise in low cost services are making it a lot easier for independent workers and smaller businesses to establish themselves and emerge as viable, if not thriving businesses. Many smaller start-ups begin in the home, cutting out the expense of rent on business premises, commuting costs and other extras. As high-speed internet becomes more affordable, accessible and reliable, even the smallest outfit can find itself competing with some serious competition.

Getting connected, staying in the conversation

It’s strange to think that only a few years ago, online scheduling, video conferencing and cloud storage and file sharing were something of a novelty. Nowadays, these things are commonplace, affordable and instantly accessible to everyone. These services are essential in the smooth-running of any business, whether it’s follow-up conversations with existing customers, or marketing tools to help identify new markets and leads.

The ability to instantly connect with thousands of potential clients with minimal hassle is one of the biggest changes within the gig economy. Sales tools can be utilised at relatively little cost, while maintaining strong and steady dialogues with potential audiences is easy thanks to the advent of social media and shift toward multiple devices and platforms. Even after you’ve identified and made connect with your market, social media is an indispensable asset that’s crucial in maintaining effective dialogue with your current market and clients, while strengthening your online authority and reputation.

The days when a simple stratus update or fresh blog post every few days would be enough are gone. Today’s internet entrepreneur needs to be tech savvy, fully engaged with the changes happening around them and ready to adapt to new developments to stay in the game.

Author: Javier Gázquez, writer and blogger on the subjects of marketing and entrepreneruship, published in El Mundo, the Huffington Post, and more.

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Robot Lawyer LISA – algorithmic angel for all …

Posted on November 27th, 2016 by Chrissie Lightfoot

[Monday 21st November, 2016] Today in The Times, Jonathan Ames reports on my latest venture and product – LISA the Robot Lawyer …

March of the legal bots continues …

This summer the British teenager Joshua Browder let loose on the world a lawyer robot that successfully quashed 160,000 parking fines in London and New York and today the latest machine in a suit takes automated law up a notch by offering to draft nondisclosure agreements for entrepreneurs.

Lisa – or legal intelligence support assistant – is an app that is being pitched by its developers as a move that will fill an increasing gap in the provision of legal services to small businesses, while at the same time encouraging them to seek further advice.

Developed by AI Tech Support – a joint venture between Duthie & Co, a niche corporate law firm in London, and Chrissie Lightfoot, a Leeds-based legal profession consultant – Lisa is being offered free to small businesses.

Lightfoot explained that it is initially a marketing tool to encourage entrepreneurs and innovators to take legal advice when they might otherwise be deterred by a perception of prohibitive law fees.

Lisa will draft basic NDAs for both sides in a deal, which, according to Lightfoot, would normally cost each party up to £500 if left in the hands of a traditional, breathing, flesh and blood human lawyer.

Lightfoot is adamant that Lisa is not going to consign those blood and guts practitioners to the dustbin of history. Complicated legal problems and agreements will still need the human touch, she said, adding that lawyers should not fear the new robot. Whether Lisa will put the kettle on for the senior partner remains to be seen.”

As a futurist, entrepreneur, consultant, lawyer and investor I always get asked, ‘What do you think is the next big thing in the legal world? Or ‘What is the next legal frontier?’ The answer is this. Robot lawyer’s like LISA

LISA is here to help EVERYONE; individuals, consumers, businesses of all sizes, lawyers and ultimately nations prosper.

LISA’s primary focus is to provide real access to legal services by helping to open up the latent legal buyer market globally and serve the excluded majority – those 80% of businessmen and women in the USA, 54% of all SMEs and 33% of consumers in the UK, and the ‘unknown’ marginalised number of people in other countries across the world who do not use a human lawyer because of many prohibitive reasons.

Sometimes in life, you just need a little help to get on the ladder to success in business and/or to enjoy life fully. Once you’ve taken that first step without particular barriers (such as basic legal costs involved for many of us), the chances are you could actually make it!

The launch of LISA ‘s flagship NDA AI App hopes to assist you – entrepreneurial people of many kinds all around the world – to make that first bold move.

In doing so, not only will you feel personally fulfilled and potentially prosper in financial terms, but you just might surprise yourself in making a positive contribution to your local, regional and even national economy.

So here you go. Say ‘hello’ to LISA the AI Lawyer. LISA will help you draft your very own NDA, for FREE, btw. You’re only limited by your imagination in where you could take the direction of your life and business 🙂

We at AI Tech Support Ltd, humans and machines (aka LISA), look forward to supporting you in these challenging and uncertain post Brexit times. Our promise to you is that all at AI Tech Support Ltd will remain steadfastly stubborn on vision, but flexible on our journey with you.

PS: Adam… put the kettle on 🙂

Follow LISA on twitter @RobotLawyerLISA

Curious to know more about LISA? Read all about LISA here and here.

LISA’s AI support, talent, service and products are the result of the combined AI platform of Neota Logic, the legal intelligence of Adam Duthie of Duthie & Co LLP, and the creativity, imagination, commercial knowledge, experience and vision of yours truly, Chrissie Lightfoot, CEO, AI Tech Support Ltd.

AI Tech Support Ltd is a private limited company registered in England (company no: 10245242) whose registered office and trading office is at 4 Beech Ridge, Kinsbourne Green Lane, Harpenden AL5 3NJ, United kingdom. VAT registration no: 247804686

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The next legal frontier? Isn’t it obvious? …

Posted on October 15th, 2016 by Chrissie Lightfoot

This is an edited and updated version of a two part blog written by me which was published as a two part series on the LexisNexis Enterprise Solutions portal on 6th & 13th June 2016. The blog posts (combined here) reflect an element of the content of my keynote speech I shared with delegates at the Lexis InterActionShare conference in April 2016. It is reproduced with kind permission.

At the recent LexisNexis Enterprise Solutions’ InterAction Share event in London, I shared with delegates my insight and advice in relation to the rise of smart technologies, artificial intelligence (AI), robots and machine learning in the legal ecosystem and how these technologies are being, and will be, deployed in the industry.

By addressing all of the above, it naturally led to my tackling the challenging question “what is the next legal frontier?”

It’s important to realise and understand that it is inevitable that the roles of lawyers, general counsel, marketers, business development, social media and CRM specialists etc. are going to change in light of such overwhelming technological advances.

The question that is hotly debated today is whether advanced technologies will support or replace lawyers. Well, the research speaks volumes. Note how we thought a few years ago compared to now. The answers to a recent survey in 2014/15 in relation to what law firm owners think about smart tech / AI today affecting their roles and businesses was very different compared to a handful of years ago back in 2010/11. The Altman Weil Flash Survey found that 35% of law firm leaders in the US could envision first-year associates being replaced by AI such as IBM’s Watson in the next five to ten years, with 47% predicting that fate for paralegals. Only 20% of these leaders are now sure that computers will never replace human practitioners. You can join the dots for yourself.

This is by no means a US-only phenomenon, with some firms in the UK and USA already seriously starting to make use of smart technology and AI. In the last 3 months alone here in the UK we’ve witnessed a rush of law firms revealing in legal media and mainstream press that they are deploying AI and robot automation within its business. What this means for the transiting roles of those lawyers in those firms, only time will tell.

But there’s always going to be a place for human subject matter experts (for now, anyway, maybe the next 10 years). Smart technology is not here to replace professionals yet, I say, but to make us better lawyers, or marketers etc. Smart technologies are forcing us to really use our brains and emotional intelligence. That’s a really good thing, surely?

Ideally, we need to work alongside ‘the machine’ as we’re not going to be able to halt its relentless march throughout the legal ecosystem. As a result of the AI infiltration and Armageddon, new roles for us all will evolve to the legal strategist, pricing agent-provocateur, social collaborator, social-human lawyer (i.e. the rainmaker), big data guru, intelligent e-personal assistant, iCyborg lawyer, RoboManager and so on.

Some of these roles may not even be done by lawyers. For example, smart (human) secretaries are now the bridge between lawyer and client in cultivating existing and new relationships. The AI virtual assistants available via KIM technologies will no doubt impact (support and/or replace) many roles – lawyers, General Counsels and support staff. The role of human CRM and marketing professionals will shift too – for example, intelligent relationship agent, relationship manager, the big data guru, the data artist, the data steward and such – supporting individual lawyers in tracking a contact through an individual’s entire life-cycle.

Against this backdrop, I was hugely pleased to witness Business Edge, the new business development module in Lexis InterAction, at the Share event, where I touched upon the potential impact of AI and smart technologies (such as Business Edge) on ALL job roles in law firms. They will enable support personnel (the real workers that make sure all the cogs turn properly and the boiler room remains stoked) to help fee earners (I still detest this term) manage their relationships throughout the life cycle of engagement with a contact. I have no doubt that smart technologies such as Lexis InterAction’s Business Edge capability will be a real boon to lawyers when their role in the months and years ahead will primarily be to:

  1. Interpret that the AI / Robot is right about the law; and
  2. Provide a supportive relationship to clients and General Counsel.

And the role of the ‘support worker’ will continue to be in supporting the lawyer in making the above happen extraordinarily well. In this new incarnation, law firms will not be in the business of law anymore, but in the business of supporting intelligent relationships and relationship management. Use of these kinds of technologies will enable the skill and experience of senior, associate and junior lawyers, and all support personnel to be focused on the parts that really matter – i.e. adding commercial value, finding solutions, rainmaking, interacting with prospects and clients, negotiating, persuading, advocating, doing deals, and being creative – rather than spending time on ‘mundane’ tasks, which usually account for 60-80% of time spent on any legal matter.

I am confident that LexisNexis Business Edge along with enterprise collaboration, data room software and content technologies (such as HighQ), cognitive computing, AI and machine learning technologies (such as the well reported and beginning to be well deployed technologies of IBM Watson, ROSS, KIM, RAVN, KIRA, Luminance, Neota Logic etc etc) will assist in firm growth and client loyalty as they (whether collectively or independently) help ease the pain and help support personnel market their algorithmic angels to existing and new clients as well as communicate and interact intelligently more often.

Wouldn’t it be magical if some of these technologies could combine and collaborate to automate 100% of ALL aspects of some areas of legal service? Imagine what this could mean for the law firm, lawyer, general counsel and client?

I envisage that the future of law will witness the rise of more relationship agents, (in whatever guise – human or robot) and the majority of human roles will simply be to manage / project manage / over-lord and be intelligent about relationships via ROARing (Reaching Out And Relating) supported with exisitng and emerging smart technologies such as those noted above and Business Edge. CRM systems, such as Lexis InterAction, will facilitate the valuable intelligent relationships (human and robot).

To succeed in the future of law will require every individual to be imaginative and creative in how they approach existing and new clients by using the information on client relationships intelligently – facilitated via all kinds of technology at our fingertips. It is these kinds of things that will distinguish us humans from ‘the machine’. Embracing all these forms of technological deployment will free us all up to do the thing of real value – client humanness activities. Getting clients and keeping them. The thing ‘the machine’ can’t do… yet.

So, what is the next legal frontier? Isn’t it obvious? Cultivating intelligent relationships using human wisdom and machine intelligence, together. Period. It always was. It always will be…

Chrissie Lightfoot is named in the2015 list of the ‘World’s Top Female Futuristsand author of bestseller The Naked Lawyer: RIP to XXX – How to Market, Brand and Sell You! and its sequel Tomorrow’s Naked Lawyer: NewTech, NewHuman, NewLaw – How to be successful 2015 to 2045

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The next big thing in legal: carthorse to racehorse artificial intelligence

Posted on July 8th, 2016 by Chrissie Lightfoot

As a futurist, an entrepreneur, and a lawyer, I always get asked, ‘What do you think is the next big thing in the legal world?’

I always begin my response with a catch-all reply: ‘The next big thing is anything that helps you attract and keep a client. No client equals no business. A bit of a cliché, I know. But you must constantly rethink how to do things better and be more efficient by using the latest research, thinking, and innovations.’ In 2008 I commented that the next ‘big thing’ would be the adoption of social media and social networking, providing an innovative, cost-effective, smart way to market, brand, and sell using the latest in digital technology.

Facebook’s pioneering founder Mark Zuckerberg in 2010 remarked that ‘There’s going to be an opportunity over the next five years or so to pick any industry and rethink it.’ True to form, the legal world caught on to this latest wave of ‘rethinking’ – but it took far longer than other professions and industries. It has taken more than eight years for social media to be widely adopted and truly embraced in the mainstream legal ecosystem.

Fast-forward three years. Back in 2011 I would answer with my catch-all reply and add smart technologies, such as relationship intelligent products; cognitive computing (CC); artificial intelligence (AI); and robotic automation technologies.

Leap forward another three years to 2014 and, in a nutshell, I believe the next big thing for legal is adopting a variety of fee-earning and business processes that encompass AI technologies, and which blend human talent and machine intelligence, delivering all kinds, and enabling new kinds, of legal services.

Today, in 2016, smart CC and AI technologies exist that are available to pervade every aspect of fee-earning and business processes within a law firm; including marketing, business development and customer relationship management.

Suspicions and reinventions

Not surprisingly, it has been a slow burn for these pioneering smart technologies to ‘break into’ the legal world. It still remains a huge challenge for the vast majority due to the same suspicions and cautious approach that lawyers and law firms hold towards anything that may promulgate change or cause major disruption – or they simply do not understand. Not unlike how social media and social networking was viewed with scepticism back in 2008, so too emerging intelligence – augmented and artificial – at present.

However, due to the evolution of AI and its potential impact on the legal ecosystem, Professor Richard Susskind recently warned that the legal profession has five years to reinvent itself, and Riverview Law CEO Karl Chapman has predicted that the use of AI will be mainstream in the legal profession by 2020. I too have long held the belief that the profession needs to reinvent itself, and in 2011 declared that the impact of AI and robots would be felt by 2016 or thereabouts, but certainly before 2020, and definitely not decades away, as Tony Williams predicted in the Jomati Report ‘Civilisation 2030’.

I held and hold steadfast in this view, despite ridicule and scoffing, because we, the human race, constantly surprise ourselves with our technological breakthroughs. For example, when scientists were given the green light to crack the DNA code and sequence the entire human genome, everyone (scientists, futurists, thought-leaders, etc.) predicted it would take 100 years: it only took eight(1995 to 2003). Fast-forward 13 years to 2016. On 10 May  this year Harvard University hosted a closed-door conference (in absolute secrecy – no journalists allowed) with more than 100 scientists, lawyers, and business leaders to discuss the creation of a synthetic human genome and its feasibility.

The Human Genome Project (2)’s (HGP2) aims to synthesise the full human genome from synthetic materials. I have no doubt that this project will go ahead (once all the regulatory and patent squabbles have been agreed, not unlike the 1990s) and in all likelihood it will take far less than ten years if the previous track record and history in genome achievement is to be taken into account; imagine the technology in the 1990s and compare it to what we have now, factor in the exponential development of technology, and what do we have?

From AlphaGo to AlphaLaw?

Drawing a parallel with exponential advancement in AI evolution and computing intelligence breakthroughs, and factoring in what could be deployed in the legal world, in March this year we witnessed Google’s DeepMind AlphaGo’s stunning victory over Go legend and world champion Lee Se-dol.

DeepMind (an AI system of neural networks) was acquired by Google in 2014 and uses games as a testing ground for AI algorithms that could have real-world applications. AlphaGo was imbued with the ability to learn through the human-like process of practice and study. It is not a hand-crafted program in which software engineers distil information from, for example, a human player’s head into specific rules and heuristics. AlphaGo’s founder Demis Hassabis comments that an aspect of ‘intuition’ has been introduced into the neural networks, a characteristic which distinguishes top Go players.

The same could be said about top lawyers, lawyering, and legal service provision. In a handful of years – from the introduction of chess-playing computer program Deep Blue in 1996 to AlphaGo’s self-learning in 2016 – we have reached a point where a machine proved its superiority over a world-class human being’s creativity and intuitive insights.

Despite the fact that Lee Se-dol has since beaten AlphaGo, this does not detract from the significant step forward made in machine-learning capabilities. After all, even Hassabis was surprised at the rate of progress he and his team achieved in such a short timeframe – 18 months, from inception to triumph. I cannot imagine an 18-month-old baby being able to study and learn at the same rate as AlphaGo, can you?  There is, therefore, a possibility, in theory at least, that a machine could learn through practice and study to become a world champion lawyer. And this is deeply significant.

But until such time as an AlphaLaw champion lawyer exists (which may be sooner than we all anticipate), let us deal with the reality in a legal world where:

  • Smart CC, AI, and robot technologies in relation to the four key elements of legal service provision – commoditisation, research, reasoning and judgement – exist and can support or replace many aspects of a lawyer’s job;
  • Both fee-earning processes and business processes can be supported and/or replaced by expert systems, CC, robotic-automated systems, AI, and machine learning;
  • Clients demand and expect more speedy, accurate, expert, creative, intuitive, and accessible legal advice;
  • Pressure is growing both from within law firms (or in-house teams) and from clients to respond to the demand for customer-designed services;
  • Technology-related projects that are both user and client-centric need to be implemented successfully; and
  • In the long term, everyone will be using these kinds of technologies, despite the fact that AI deployment in the legal world has a last mile problem, comments Rick Seabrook, managing director of Neota Logic, Europe.

Four aspects of legal services

As we witness the evolution of AI and its take-up in the world at large, I predict we will experience a more measured approach and gradual warming to the evolution of AI in the legal world throughout 2016, which will then lead to a tsunami deployment within a couple of years; similar to the social media warming but on synthetic, exponential steroids. There will be AlphaLaw pioneers, just like there were social media pioneers.

Due to the deployment of smart tech, CC, AI and robots in the legal ecosystem where lawyers, firms, general counsel and clients are beginning to embrace such technologies, we’re seeing that lawyering is increasingly becoming more productive, efficient, accurate, better quality, less labour intensive and time intensive and the role of the lawyer is gradually shifting and changing.

There are, at present, several key providers of smart CC, AI, and robot technologies that relate to all aspects of legal services provision, and they deal with different aspects of the lawyer’s role. If we break down a lawyer’s tasks in a legal project from beginning to end, we find there is a technology that can handle the majority of these four tasks far more quickly and accurately than a human lawyer.

CC, AI, and robots are currently (and mainly) used and being considered for use in the legal ecosystem as a carthorse; for example, e-discovery, research, business processes, basic analytics or analysis, hypothesising, etc.; where they speed up much of the mundane elements of legal work. For example:

  • Big Law American firm BakerHostetler is the first licensee of Ross, hailed as the world’s first AI lawyer and a ‘very smart artificial co-worker’, which interacts using natural language and is used for bankruptcy-related legal research matters. Ross (owned by Ross Intelligence Inc.), an AI product and service resulting from the use of Apple’s Siri slick voice capabilities and IBM Watson’s cognitive computing prowess, has been in the development and pilot stage throughout 2015 but will now be a huge boon for lawyers, law firms, and clients.
  • BLP has been using RAVN ACE (applied cognitive engine) AI technology in the UK since 2015 in its real estate department and commercial practices. Used for ‘deep research’ and processing, such as extracting specific pieces of information from large documents, the technology has been nicknamed Lonald by BLP associates, who welcome the machine as being more efficient, productive, and accurate than they could possibly be. Lonald is due to be ‘rolled-out’ in all BLP departments over the next three years in an attempt to boost efficiency and improve the morale of its lawyers.
  • The first Magic Circle firm to go public with the use of AI, Linklaters has also signed a deal with technology provider RAVN systems, the details of which remain confidential. The Financial Times also reveals the company has developed Verifi, a computer program that can sift through 14 European and UK regulatory registers to check client names for banks. The company said it could ‘process thousands of names overnight.’
  • Hot on Linklaters heels is Clifford Chance, the latest UK Magic Circle law firm to adopt the use of AI after announcing that it has entered into a partnership with software provider Kira Systems.
  • DLA Piper in mid-June announced that it has also partnered with Kira Systems to implement a global artificial intelligence tool for document review in the M&A due diligence process.
  • Riverview Law launched KIM – an AI virtual assistant in January this year – followed up in April with an AI triage of managed services technology and an AI platform; a huge advantage for general counsel and law departments in corporations, and for clients of all company sizes.
  • Pinsent Masons has developed a programme that reads and analyses clauses in loan agreements. Its TermFrame system helps guide its lawyers through transactions and points them towards the correct precedents at each stage of a process.
  • Hodge, Jones & Allen has been working with academics from University College London to create software that assesses the merits of personal injury cases since 2014/15.

All of these AI systems and computer programs handle large quantities of structured and unstructured data, and assist with the process, management, research, and reasoning elements related to legal issues.  Two years ago they were not even in play in the legal market, though they were on the horizon.

Time equals money

For entrepreneurial lawyers and law firms, CC, AI, and robots also provide the opportunity to rethink legal service offerings. For example, with RAVN’s AI technology, a law firm that has a client with tens of thousands of employment contracts across the world could offer the existing client an ‘employment contract analysis’ in relation to risk and compliance issues (for example, when there is new regulation or when the law bites). RAVN can configure a robot that will tell the law firm or client what their exposure is.

Providing this kind of legal service would have been impossible previously due to the disproportionate spend in time and cost; however, RAVN takes a routine, cognitive process (traditionally undertaken by junior lawyers labouring over a long period of time, usually months) and transforms it into an automated process, which can be completed in a matter of minutes or hours.  Consequently, something that is incredibly difficult for a human to do that a robot finds very easy could be offered as a valuable new legal service. RAVN is currently in the process of developing a whitepaper on the subject of the potential of deploying AI technologies in the legal world, which should prove highly informative and helpful to curious minds.

This has been, and is, our current and main level of understanding, thinking, application, and deployment of smart tech, CC, and AI in the legal industry. And yet, a search for ‘AI in law’ produces 105,000 results in just the news section alone of Google’s vast index. From the web as a whole, 25,900,000 results can be found, meaning there is appetite, curiosity, and interest in searching for how AI and the robots may be of use in the legal ecosystem more widely.

These technologies could, to some extent, be used in every aspect of legal service provision, not just the mundane ‘everyday’ basic legal matters of ‘doing’ but also the more lucrative area of ‘thinking’ and ‘advisory’.

Racehorse thinking

Law firms have, since the start of this year, only just begun to think of using artificial intelligence (AI) technologies as a racehorse, and not a carthorse, and have started to implement in their racehorse thinking and advisory elements unique to cognitive thinking and a human mind. Global players Taylor Wessing and Norton Rose Fulbright have each independently collaborated with software and AI developer Neota Logic in creating apps, named TW: navigate PSC App and ContractorCheck respectively.

Taylor Wessing’s app, introduced in April of this year, acts as a guide and adviser with respect to the recent changes to the Companies Act, where there is now a requirement for companies to identify and name persons of significant control in their returns to Companies House. Norton Rose Fulbright describes its app, introduced in late 2015/early 2016, as ‘an innovative tool designed to help organisations accurately characterise their people to manage risk, so that contracts truly reflect an individual’s contractor or employee status. This smart identification tool has been tailored to apply the key characterisation indicators across multiple jurisdictions.’

Both firms have rethought how they deliver specific aspects of lawyering and are beginning to focus on racehorse elements of lawyering; which are the high-end, intellectual capital, reasoning, and judgement elements usually locked away in a lawyer’s mind. Neota Logic works in collaboration with law firms, and elicits knowledge and experience from a lawyer to then ‘brain dump’ that knowledge and experience into software. Algorithms are then created which respond to the client or prospect without the need for a person. In theory it means a lawyer or law firm could serve hundreds or even thousands of clients, prospects, or queries seamlessly while they sleep – and get paid for it.

Each bespoke AI app mimics and replaces what a human lawyer does in relation to the process, reasoning and judgement element (the knowledge and experience aspect) of a lawyer’s specific area of law. For example, a lawyer will ask a series of questions to a client who will reply with their answers: throughout, the lawyer pulls on their knowledge and experience of the law and provides the client with the answers they seek. This kind of AI technology is beginning to prove popular for:

  • Online compliance;
  • Online legal assessment; and
  • Providing online advice solutions.

Using this kind of technology is also proving to be a smart way of marketing, creating, and building relationships with firms’ new and existing clients.

Inviolable lawyers

Currently, there are automated, cognitive computing (CC), and AI systems that support lawyers and which replace lawyers. Nevertheless, as machines become more intelligent and lawyers become more comfortable in deploying and working with these systems, it is inevitable that the machine will make a switch from carthorse to racehorse functionality, and will replace more and more of a human lawyer’s key roles in relation to the four elements of legal services provision (commoditisation, research, reasoning, and judgment), edging into the realm lawyers think they are immune and untouchable.

But they are neither immune nor untouchable. All areas of law, including corporate, commercial, intellectual property, employment, property, tax, bankruptcy, family, litigation, etc., will not escape the march of the machine. Premonition’s pioneering technology is testament to this in the litigious domain. Within the legal ecosystem, we will see AI evolve from CC (which demands a significant amount of data) and mimicking the human brain to iterative intelligence and design algorithms (rules-based programing and self-learning where the AI or robot learns for itself); then, eventually, artificial general intelligence will come about via the Google Brain, White House BRAIN Initiative (Brain Research through Advancing Innovative Neurotechnologies), Obama brain, or DARPA AI projects – possibly in around 15 to 20 years’ time.

It is not insurmountable that we will witness a world champion AI lawyer, not unlike a world champion AI player in Go, the Chinese strategy board game, within the next few years. The rate of technological development and AI innovation is exponential. Accordingly, the likelihood is that many aspects (but not all) of lawyering as we know it now can and will be done with little human intervention within five to ten years. This prediction is in line with the global research that, within ten years, 57 per cent of blue-collar and white-collar work, globally, will be replaced by automation, AI, or robots.

So, in 2016, you have two choices: the first is to embrace the rise of smart CC, AI, and robot technologies; management may be responsible for providing the environment to facilitate change and innovation, but the responsibility to embrace change rests with each and every lawyer in our firms. The second is to ignore emerging technologies, do nothing, and get left behind.

Paper-pusher pushout

Another prediction is that massively overpaid paper-pushers will be sidelined within one to three years. If you understand that smart AI technology is not here to replace you (well, not immediately) but to make you a better lawyer that forces you to use your instinct, emotional intelligence, and capitalise on your mind, then you have made the first step in future-proofing your career and business. The brave new legal eco-system will require algorithmic angels, in which the primary lawyerly role will be:

  • To interpret that the AI or robot is correct about the law; and
  • To provide a supportive relationship to clients and general counsels.

There will only be three kinds of human worker or lawyer within the next ten years when the machines rule:

  • Those with high-end emotional intelligence and relationship skills; or
  • Those who provide support to the machine systems; or
  • Unemployed.

With exception to those firms that have already gone public in relation to the deployment of AI systems (some of which are named earlier), companies and firms already using and/or considering using these technologies in the UK and beyond include a selection of those from:

  • The Big Four accountancy firms;
  • Magic Circle firms;
  • The top 50; and
  • Those outside the top 50, i.e. those with distinct specialities that aim to use AI to win new clients and compete with the top 50. These types of private practice include real estate, immigration, pensions, and finance.

Renovating private practice

Rethinking legal services may also entail rethinking what type of business of law will be most suitable going forward. Law firm consultant George Beaton has recently released a fascinating piece of research on why ‘big law’ should start to reinvent itself due to the mix of legal service provider predicted to be in the market in ten years’ time. These types of private practice include big law; traditional or remade traditional law; new law; standalone automated legal service provider (for example, Riverview Law); and in-house general counsels. The findings predict that a staggering 50 per cent of big law and traditional firms will be ‘remade’ and will lose significant market share to the other types of businesses within the next decade.

Accordingly, my advice, as ever, is to future-proof you and your business now. It is inevitable that smart tech, AI, and robots do – and will continue – to support us positively in our current roles, but eventually they may replace lawyers entirely in carrying out particular tasks once AI exceeds human lawyerly intelligence; we’re talking a handful of months or years here, not decades. Ask yourself the following:

  • Can you afford not to be prepared for the time when ‘the machine’ evolves and inevitably does your fee earning and performs business processes quicker and more accurately, more creatively and smarter than you? and
  • Can you afford not to embrace the machine, when your existing and new competitors are already using it, or about to? and
  • Can you afford not to deploy CC and AI technologies when your existing and new clients are beginning to expect some form of these systems as part of a legal service offering?

If you ask me today what I believe the next ‘big thing’ in legal is going to be, my reply is as follows.

My human brain is available for hire now on a one-to-one basis, but in the near future – say, five to ten years – everyone on the planet (potentially seven billion people; nine billion by 2050) and Mars and beyond will be able to help themselves to it (for an adjusted, volume-based, significantly reduced fee, or in some instances free of charge where I see the value in creating goodwill and building a client base for another premium service) in the form of an AI app and available online (omnipresent 24 hours a day, seven days per week, 365 days a year) via an AI platform in the cloud.

I am not complacent about what my role will be in the ensuing months and years. Nor should you be. Do not assume that smart technology, AI, and the robots will not be able to do significant elements of your job, even the complex stuff. Prepare for the possibility that they could and most likely will.

This is a revised version of a cover feature article written by me which was published as a two part cover series in Solicitors Journal 31st May and 7th June 2016.

Chrissie Lightfoot is named in the 2015 list of the ‘World’s Top Female Futuristsand author of bestseller The Naked Lawyer: RIP to XXX – How to Market, Brand and Sell You! and its sequel Tomorrow’s Naked Lawyer: NewTech, NewHuman, NewLaw – How to be successful 2015 to 2045


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Comments Off on The next big thing in legal: carthorse to racehorse artificial intelligence

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